Viasat Service Agreement

Viasat Service Agreement: What You Need to Know

When it comes to satellite internet service, Viasat is a popular choice among customers in rural and remote areas. However, before signing up for Viasat internet, it’s important to understand the terms and conditions outlined in the Viasat Service Agreement. In this article, we’ll break down what you need to know about Viasat’s service agreement.

1. Contract terms: When you sign up for Viasat internet, you’ll be signing a service agreement that outlines the terms of your contract. Your contract term will typically be either 24 or 36 months, depending on the plan you choose. If you cancel your service before the end of your contract term, you may be subject to early termination fees.

2. Data usage: Viasat has a data usage policy in place to ensure that all customers have access to a fair share of the network. Depending on the plan you choose, you’ll have a certain amount of data to use each month. If you exceed your monthly data allowance, your speeds will be reduced until the end of your billing cycle.

3. Speeds: Viasat offers a range of internet speeds depending on your location and plan. However, it’s important to note that Viasat’s advertised speeds are not guaranteed. Viasat uses a priority data system, which means that customers who use less data will have higher speeds than those who use more.

4. Equipment: When you sign up for Viasat internet, you’ll need to lease or purchase equipment, including a satellite dish and modem. If you lease the equipment, you’ll be charged a monthly fee. If you purchase the equipment outright, you’ll own it and won’t have to pay a monthly fee.

5. Installation: Viasat will send a technician to install the satellite dish and modem at your home. Depending on your location, this installation may take several hours. It’s important to be present for the installation so that you can ask any questions you may have.

6. Customer service: If you have any issues with your Viasat internet service, you can contact customer service 24/7. Viasat offers phone, email, and chat support to its customers.

In conclusion, it’s important to carefully read and understand the Viasat Service Agreement before signing up for Viasat internet. By understanding the terms of your contract, data usage policy, speeds, equipment, installation process, and customer service, you’ll be better equipped to make an informed decision about whether Viasat internet is the right choice for you.